Sweet Thing (ABN 42 673 809 017) is committed to making your shopping experience a success and trusts that you will be happy with your purchase. However, if the product is faulty or significantly different to that described or if you simply change your mind and are not 100% happy with your purchase, we are happy to provide you with a refund or exchange. Please follow the steps outlined below.
This policy is provided in addition to, and does not alter any of your statutory rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).
Remember, we are only an email or phone call away to help you to choose the right items.
FAULTY OR SIGNIFICANTLY DIFFERENT PRODUCTS
If the product is faulty or significantly different to that described, we are happy to exchange the product or provide you with a refund, within 14 days of receipt of the product, as detailed below.
To return your faulty or significantly different product for an exchange or refund, please follow these steps:
Shop 91, St Ives Shopping Village
166 Mona Vale Rd
St Ives, NSW, 2075 Australia
Upon receipt of the returned product, we will assess whether the product is faulty or significantly different to that shown or described to you. If the product is faulty or significantly different, we will send you a replacement if available, or refund the original purchase price of the returned item (excluding postage charge) within 5 to 10 business days from date in which product is received. Refunds will be credited only to the card used to make the original payment.
CHANGE OF MIND
If you change your mind and are not 100% happy with your purchase, we will provide you with a store credit or an exchange provided that:
- Dated proof of receipt by way of email of order confirmation.
To return the product for a refund, please follow these steps:
- A copy of the dated proof of receipt.
Shop 91, St Ives Shopping Village，166 Mona Vale Rd
St Ives, NSW, 2075 Australia
Upon receipt of the product we will assess if the product is in its original and unused condition. If the product to be returned is not in its original and unused condition, we will contact you and arrange to send the product back to you.
If you do not respond within 14 days, we will just send the product back to you.
If the product is in its original and unused condition and accepted by us for a store credit or an exchange, we will credit the original purchase price of the returned item within 5 to 10 business days from date in which product is received. We will also contact you if you prefer to exchange for another item.
NOTE: You will be charged a postage fee to send out the exchanged items to you.
Fossil Australia provides refunds for faulty product, significantly different product than that described.
For change of mind, purchases may be returned within 14 days of the date you received the order, (i.e. the delivery date), unused, unwashed, in original condition and packaging, (excluding gift packaging) for an exchange or credit note, (excluding shipping charges).
Please contact us should you have an item that needs to be returned so that we can help you through this process as smoothly as possible.